Cancellation Policy

At TerraCove, we understand that plans can change. If you need to cancel an order, please contact us as soon as possible.

1. Requesting an Order Cancellation

To request a cancellation, email sales@terracovestore.com with your order number and cancellation request.

We will check the fulfillment status of your order and confirm whether cancellation is possible.

2. Orders Not Yet Processed

If your order has not entered processing or fulfillment, we will make reasonable efforts to cancel it.

If payment has already been collected and the cancellation is approved, we will arrange a refund to the original payment method, subject to applicable law.

3. Orders Already in Fulfillment or Shipped

Once an order has entered fulfillment, been prepared for dispatch, or been handed to a carrier, cancellation may no longer be possible.

If the order has already shipped, you may need to follow our Refund & Return Policy after delivery.

4. Changes to Orders

If you need to change your shipping address, contact details, or product selection, please contact us promptly.

Changes cannot be guaranteed once fulfillment has begun. We may need to cancel the original order and arrange a new order instead.

5. Refunds for Approved Cancellations

Approved cancellation refunds will generally be issued to the original payment method. The time required for the funds to appear depends on the payment provider and financial institution.

6. Contact Us

For cancellation requests, contact:

TerraCove Customer Support
Email: sales@terracovestore.com