Refund & Return Policy

At TerraCove, we want you to shop with confidence. Please review the following policy before placing an order.

1. Return Eligibility

To request a return, please contact us within 7 days of delivery.

Unless otherwise required by law, eligible products must be:

Unused and in their original condition.

Returned with original packaging, accessories, manuals, and included components.

Accompanied by proof of purchase or a valid order number.

Products that have been installed, assembled, operated, or used may not qualify for a standard change-of-mind return unless required by law or approved by our customer service team.

2. How to Request a Return

Before sending any product back, please email sales@terracovestore.com with:

Your order number.

The product you wish to return.

The reason for the return.

Photos or videos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions and the appropriate return address.

Please do not send a return to an address without receiving authorization and instructions from us.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include your order number and clear photos or videos showing the issue and the packaging, where relevant.

We will review the situation and determine an appropriate resolution, which may include a replacement, repair, return, or refund, subject to applicable law and the circumstances of the case.

4. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated at the time of purchase or required by law.

For confirmed damaged, defective, or incorrectly supplied products, TerraCove will arrange or cover reasonable return shipping costs as required by applicable law and our approved return instructions.

Large or heavy products may require special return arrangements. Please contact us before arranging shipment.

5. Refund Processing

Once an authorized return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Unless otherwise required by law, please allow 5–10 business days after refund approval for our processing, followed by any additional time required by your payment provider.

Original shipping charges, expedited shipping fees, and other non-refundable charges, if any, will be handled in accordance with applicable law and the terms disclosed at checkout.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact us to discuss an appropriate replacement or other resolution.

Exchanges for preference, color, or other non-defect reasons are subject to product availability and our approval.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already entered fulfillment or been handed to a carrier may not be cancellable.

8. Legal Rights

This policy does not affect any mandatory consumer rights you may have under applicable law.

9. Contact Us

For return or refund assistance, contact:
Legal Business Name: Astrion International Co., Limited
Email: sales@terracovestore.com
Registered Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong SAR