Terms of Service

Welcome to TerraCove. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or placing an order, you agree to these Terms.

1. Online Store Terms

You must have the legal capacity required by applicable law to make purchases through our website. You agree not to use our website for any unlawful purpose or violate any applicable laws when using our services.

2. Products and Product Information

We make reasonable efforts to display product descriptions, specifications, images, and prices accurately. However, colors, dimensions, packaging, accessories, and other details may vary slightly depending on the product or manufacturer.

Please review product specifications, compatibility requirements, included accessories, and safety instructions before purchasing.

3. Prices and Payments

All prices and applicable charges will be displayed at checkout. Unless otherwise stated, prices are listed in the currency shown on our website.

We reserve the right to correct pricing errors, update product prices, and discontinue products where permitted by law. Any action affecting an existing order will be handled in accordance with applicable law and our order policies.

Orders are subject to payment authorization and acceptance.

4. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order where permitted by law, including in cases of suspected fraud, pricing errors, inventory issues, or shipping restrictions. If payment has been collected for an order that is canceled, we will arrange an appropriate refund.

5. Shipping and Delivery

Delivery estimates, shipping charges, applicable restrictions, and other details are described in our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed. Delays may occur because of carrier operations, weather, customs procedures, supplier issues, or other circumstances outside our reasonable control.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy. Please review that policy before making a purchase.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.

7. Product Safety and Proper Use

Customers are responsible for reading and following applicable product manuals, warnings, installation instructions, and safety requirements.

Outdoor equipment, powered tools, watercraft, batteries, and similar products may require appropriate training, protective equipment, maintenance, or compliance with local regulations. Do not use a product outside its intended purpose or contrary to its safety instructions.

8. Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is owned by or licensed to TerraCove unless otherwise stated. You may not reproduce or commercially use this content without prior authorization, except as permitted by law.

9. Limitation of Liability

To the extent permitted by applicable law, TerraCove will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

10. Indemnification

To the extent permitted by law, you agree not to misuse our website or services and to be responsible for losses arising from your unlawful conduct or violation of these Terms.

11. Governing Law

These Terms are subject to the applicable laws governing the transaction and the rights of consumers in their place of residence. Any choice of governing law or forum will apply only to the extent permitted by applicable law.

12. Contact Us

For questions about these Terms, contact:

TerraCove
Email: sales@terracovestore.com
Business Address:Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong SAR