Shipping Policy

At TerraCove, we aim to provide a clear and reliable shipping experience for every order. This policy explains how orders are processed and delivered.

1. Shipping Destinations

We currently accept orders for delivery to the United States and other destinations specifically listed at checkout.

Please confirm that your address is complete and accurate before placing an order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time does not include transit time. Orders may require additional processing because of product availability, address verification, weather, holidays, or other operational circumstances.

We will notify you if a significant issue affects the fulfillment of your order.

3. Estimated Delivery Time

Order processing: 1–3 business days.

Estimated transit time: 3–8 business days.

These are estimates, not guaranteed delivery dates, unless expressly stated otherwise at checkout.

Different products in the same order may ship separately and arrive at different times.

4. Shipping Fees

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

If shipping costs vary by product, size, weight, or destination, the applicable charges will be disclosed before the order is placed.

5. Order Tracking

When tracking information becomes available, we will send it to the email address provided with your order.

Please allow time for the carrier to scan the package and update its tracking information.

If your tracking information has not updated for an extended period or your package appears delayed, contact us at sales@terracovestore.com.

6. Address Accuracy and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect address or an unsuccessful delivery attempt, additional shipping charges or other arrangements may apply where permitted by law.

If your package arrives visibly damaged, please document the condition with photos and contact us promptly. Do not discard the packaging until the issue has been reviewed.

7. Delays and Circumstances Beyond Our Control

Delivery may be affected by carrier delays, severe weather, customs procedures, transportation disruptions, supplier availability, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with tracking and delivery issues.

8. Lost Packages

If tracking indicates that a package has been lost or delivered incorrectly, please contact us at sales@terracovestore.com.

We will review the available tracking and delivery information and work with the relevant carrier or fulfillment provider to determine the appropriate next steps.

10. Contact Us

For shipping questions, contact:

TerraCove Customer Support
Email: sales@terracovestore.com